Dr. Abdullah Mufeed (Professor & HOD of Oral Medicine & Radiology) delivered an insightful talk on October 16, 2024, at 8:30 AM in the seminar hall of MES Dental College. The session, organized by the Department of Public Health Dentistry, targeted non-teaching, technical, and administrative staff, emphasizing the critical role of communication skills in the dental office environment.
Dr. Mufeed highlighted how strong communication can significantly enhance patient satisfaction and outcomes. He explored both verbal and non-verbal communication, illustrating the impact of body language and tone on patient interactions. The discussion included practical strategies for improvement, such as active listening, empathy, and clear articulation of information.
He emphasized that every team member contributes to the patient experience through effective communication. Participants found the session engaging and left with valuable insights and actionable strategies for enhancing their communication skills. Overall, the talk was well-received and appreciated for its practical advice and engaging presentation style.
